Let's Talk Property Management

Zappos is known for their excellent customer service.  Here is a link to their 10 Core Values:

http://about.zappos.com/jobs/why-work-zappos/our-ten-core-values

I thought it might be fun for the LTPM community members to share the core values that drive your business relationships?


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Terri and I spent a great weekend in Bisbee, Arizona in mid April. We stayed in a charming home and enjoyed the quaint and quiet atmosphere. We had lots of fun, but also got down to business - we did some great planning for the LTPM community. We did a SWOT analysis, set up some TOPS and SMARTS, and best of all, we defined OUR Core Values. Here are the Core Values that fuel our progress . . .

Integrity, Respect, Creativity, Professionalism, Laughter and Passion

Through my involvement in various small businesses, and through reading some fabulous books, like Built to Last: Successful Habits of Visionary Companies by Jim Collins, I've learned how important it is to know who you are, and that your business pursuits align with that. So . . . what Core Values define your business?
Loved built to last, great book.

Here are our core values as stated on our websites about page:

Our Core Values

1. Never forget that serving our customers is a privilege not a right
2. Be passionate about delivering value
3. Always listen to your customers
4. Never stop learning and innovating
5. Refuse to settle for mediocrity
I love these Core Values Jordan. It's great to see another company that has taken the time to define their values and to set standards. Those are the kinds of companies I like to do business with!
Interesting enough, at the start up stage of our business, when we were thinking about brand, identity,image et al, this question came up, and our core values are

We engage each client's unique property needs.
We perform our responsibilities with drive and diligence
We trust our performance will Impress you
And we commit to continue this for years to come.

the key phrases in bold are our core values.

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